Reviews for Austin Smith
Rebecca A
September 19, 2020
Austin and everyone I interacted with was very helpful and responsive. They answered all my questions and were very helpful in meeting my timeline for closing. They made me feel comfortable and confident every step of the way.
Reviews for Austin Smith
Julie T
September 18, 2020
Austin was very helpful helping with our refi. He coached us through the process and provided us with several different options. Austin is very personable and really his stuff
Reviews for Austin Smith
JULIE L
September 18, 2020
It was an unexpected long journey for us - Austin stayed with us every step of the way and patiently guided us through some major financial hurdles that we other wise would not have been able to navigate to the point of home ownership
Reviews for Austin Smith
Juanita M
September 17, 2020
We got all the help we needed very fast!!
Reviews for Austin Smith
David P
September 17, 2020
Austin is always quick to respond with any needs or questions we have. Very easy to talk to and is very knowledgeable about the mortgage process. In our business we have dealt with many different lenders and Austin is the best.
Reviews for Austin Smith
Paul S
September 16, 2020
Fairway made it a simple process and they were very easy to work with!
Reviews for Austin Smith
Walkis G
September 16, 2020
All the help that you give me
Reviews for Austin Smith
Darian B
September 15, 2020
Austin was great. Very responsive and helpful.
Reviews for Austin Smith
Jan H
September 15, 2020
Good communication. Easy to navigate, I really like the ability to sign documents online.
Reviews for Austin Smith
John W
September 15, 2020
This was by far the easiest stress free refinance I have ever had. The app was user friendly and you can easily send all the information they may need. Any questions we had were answered in a timely manner. I would highly recommend!
Reviews for Austin Smith
Kyle D
September 13, 2020
What made it great was that during the times of covid there was someone out there willing to help me through getting the help I needed to buy a home without the hassle of leaving home or putting myself at risk. It takes alot to stay on top of all the paperwork associated with buying a home and making it all available online on one site made it that much simpler.
Reviews for Austin Smith
Ramon M
September 13, 2020
You guys are awesome!! Got all the help very quickly
Reviews for Austin Smith
Maria M
September 11, 2020
Austin is was patient and professional, he and his team really made this process easy!
Reviews for Austin Smith
Crystal B
September 6, 2020
Austin was Phenomenal! Hands down! He worked with us to help get qualified for what we needed and after taking his advise we were able to get approved for more than we needed! He was on top of every detail and had great communication! I could’ve have asked for a more pleasant experience!!
Reviews for Austin Smith
Elizabeth F
September 4, 2020
I congratulate you are an excellent team very professional in what they do and the good treated the customer. Very grateful
Reviews for Austin Smith
Zan R
August 31, 2020
Everything
Reviews for Austin Smith
Zan
August 31, 2020
Everything was great . Fairway Mortgage completed closing in short time. Austin Smith is very professional and great person . Thank you very much, Austin .
Reviews for Austin Smith
Prakash Y
August 29, 2020
Austin promptly responded to all my queries and he has a team (Hannah and Kim) who takes care of all paperwork and underwriting process. They are always available over email and phone and are able to support small home purchases like ~130K purchase price. They won't give the best rates and closing cost but they go very close and they definitely provide a good service and smooth closing process.
Reviews for Austin Smith
PrakashYaji
August 29, 2020
Austin promptly responded to all my queries and he has a team (Hannah and Kim) who takes care of all paperwork and underwriting process. They are always available over email and phone and are able to support small home purchases like ~130K purchase price. They won't give the best rates and closing cost but they go very close and they definitely provide a good service and smooth closing process.
Reviews for Austin Smith
Michael O
August 28, 2020
Jess Orr was my loan officer and she was great to work with. The communication was great, I was knew what was going on and what the next step would be. Kim Souder was also part of the process and she too was very good. If I had known how easy the whole process was to get done I would have done this sooner.
Reviews for Austin Smith
Tanya R
August 25, 2020
The process was quick and easy. Austin and his team were very knowledgeable and happy to answer any questions.
Reviews for Austin Smith
Tosiff T
August 22, 2020
it was fast, easy, and smooth
Reviews for Austin Smith
Lindsay K
August 20, 2020
Keeping communications open and honest. Loved how available everyone was with my schedule. And even with the few hiccups that occurred Austin and his team made it through and I'm now a first time home owner. Love you guys! Thank you!
Reviews for Austin Smith
trahrar07
August 19, 2020
I worked with Austin to purchase my home 3 1/2 years ago and again recently to refinance my home. Each time Austin & his team are friendly, efficient, thorough and professional. Both instances they answered all my questions as they arose. They took what could be a stressful situation and eased my mind, made the process quick and easy. I would definitely recommend Austin & his team to anyone looking for and exceptional mortgage advisor!
Reviews for Austin Smith
Lonnie C
August 18, 2020
Everyone was there for me anytime I had a question or any concerns.
Reviews for Austin Smith
Christopher S
August 18, 2020
Austin and his team were very professional and helpful throughout the whole process. We had a hiccup when getting close to closing and they went above and beyond to ensure we were able to close on time.
Reviews for Austin Smith
corey s
August 18, 2020
Austin made my first time home buying experience very smooth and was always able to answer the many questions I had throughout the process! I would highly recommend!
Reviews for Austin Smith
Juan F
August 17, 2020
The key for me was communication is success in every business. thank you very much excellent team
Reviews for Austin Smith
Christina M
August 11, 2020
!
Reviews for Austin Smith
Rohit M
August 9, 2020
Mortgage closed in less than 30 days and the overall process was so smooth. The best experience I could ever expect. Kudos to the team, worth every penny.
Reviews for Austin Smith
Louis D
August 1, 2020
He responded to all my questions promptly. He has very confident help assisting him
Reviews for Austin Smith
Corey S
July 31, 2020
Very easy to work with and made the process easy to understand for a first time home buyer.
Reviews for Austin Smith
Luis F
July 28, 2020
Matt was a fantastic agent and assist with many questions that I had throughout the process.
Reviews for Austin Smith
Robert J
July 25, 2020
Extreme professionalism and great communication through out the entire process.
Reviews for Austin Smith
Susan C
July 24, 2020
Super great team! Answered questions quickly...
Reviews for Austin Smith
Renee D
July 23, 2020
Austin was very attentive to what we needed. He kept in touch during the process! We would highly recommend Austin and his staff!
Reviews for Austin Smith
Jenifer M
July 23, 2020
Awesome! Really professional and easier to work with!
Reviews for Austin Smith
Zachery S
July 22, 2020
Stayed in contact, and made the loan process stress free.
Reviews for Austin Smith
Kender P
July 18, 2020
Excellent team that helps make dreams come true. They are responsible and committed to customers.
Reviews for Austin Smith
Sean T
July 17, 2020
Very polite. Answered questions clearly. A lot of patience.
Reviews for Austin Smith
Kymeri D
July 16, 2020
Jess Orr was so helpful and friendly. After the first time I spoke with her, I knew I wanted to work with her.
Reviews for Austin Smith
Lance K
July 16, 2020
The process was made very easy and the team was very knowledgeable
Reviews for Austin Smith
Amy L
July 14, 2020
Very friendly, knowledgeable, great customer service
Reviews for Austin Smith
Elijah B
July 14, 2020
Austin was very informative and his communication was great throughout the entire process which made Rey things very easy!
Reviews for Austin Smith
Jeremy
July 14, 2020
Austin wanted to know my story, and was able to give his encouragement and guidance based on my specific situation. That personal touch goes a long way!
Reviews for Austin Smith
Jeremy B
July 12, 2020
Austin's conversational style and accessibility built the foundation for a very positive process!
Reviews for Austin Smith
Robert L
July 11, 2020
Austin is a rockstar. Very easy to work with. Communicates regularly. His team is very helpful. I would recommend Austin.
Reviews for Austin Smith
Haley C
July 6, 2020
Thanks for being very responsive and making everything smooth and easy for me!
Reviews for Austin Smith
Amanda P
June 30, 2020
Timely communication and continuous contact within the short amount of time we had until closing. My situation was a little more challenging so the flow of the communication was done well.
Reviews for Austin Smith
Brenda R
June 28, 2020
Answered all my questions, explained everything, never made me feel worried, went really smooth.
Reviews for Austin Smith
Michele K
June 27, 2020
It was a pleasure working with Austin and his team. When our bank couldn’t not meet our closing date, we contacted Fairway Mortgage and it was the best decision we could have made. Austin and his team were incredible, keeping us in the loop the entire process and being there for all our questions. Austin kept the ball rolling and we appreciate all the work that went into getting our loan closed.
Reviews for Austin Smith
Thomas K
June 27, 2020
Austin was always available to answer questions about the process. He met our timeline and the experience could not have been better.
Reviews for Austin Smith
Michael J
June 26, 2020
Very friendly and knowledgeable. Quick and easy process that was made very clear to us. Personal and reliable service. Definitely would recommend.
Reviews for Austin Smith
Matthew J
June 26, 2020
Great communication
Reviews for Austin Smith
Daisy P
June 23, 2020
Responsive and quick!
Reviews for Austin Smith
Michael Z
June 20, 2020
This was my first home purchase but I felt everything went pretty quick and smooth. Even through the pandemic it took just over 30 days to have everything taken care. Austin and his team were quick thorough and very informative! If I was to buy another house I am for sure using Austin and Fairway! I cant thank you guys enough!
Reviews for Austin Smith
Katie A
June 20, 2020
Super quick and easy process! You get the they need to them and they let you know within a matter of days sometimes even hours! My realtor definitely steered me in the right direction!
Reviews for Austin Smith
Brianne W
June 19, 2020
Friendly staff, easy to work with.
Reviews for Austin Smith
Megan V
June 19, 2020
Austin responded to my emails and phone calls without delay every time. He has a great personality and helped walk me through the home buying process with ease. As a first time buyer, I had so many questions and he was able to answer them all. Highly recommended!
Reviews for Austin Smith
Michelle O
June 19, 2020
Jess was super helpful in making sure i got all of my paperwork in on time and i really appreciate the extra help on insuring i got my payments within my budget!
Reviews for Austin Smith
Tonni T
June 16, 2020
Everyone was professional and easy to work with! Thanks again!
Reviews for Austin Smith
Katherine N
June 16, 2020
Easy communication, friendly and thorough with questions, information and support. Went above and beyond my expectations for the process and took all the unnecessary fear out of being a first time home owner.
Reviews for Austin Smith
Shari S
June 15, 2020
Easy to process documents and great customer service.
Reviews for Austin Smith
Thomas A
June 15, 2020
Prompt timing on everything and good explanations on what was going on. Never felt like I had any questions that could not be answered quickly.
Reviews for Austin Smith
Edicson K
June 13, 2020
Excellent
Reviews for Austin Smith
Kevin B
June 12, 2020
He went over and beyond too get our loan approved and closed within thirty days.
Reviews for Austin Smith
Walter T
June 12, 2020
Austin made our home buying experience a very pleasant and easy one. He is very personable and a joy to work with!
Reviews for Austin Smith
user1512123
June 9, 2020
We worked with Austin on Eli Skinner’s recommendation (after doing some lender homework of our own) and so glad we did. So easy to work with, willing to talk through all the numbers (even if I asked the same question a couple times), and gave us an all-around great experience. We had a fantastic first home loan experience in that all the extra costs people told us about beforehand were either covered on Eli’s end by crafting our offer or on Austin’s end by keeping those down. Thanks!!
Reviews for Austin Smith
kim m
June 7, 2020
Austin and his team were amazing to work with. Very communicative. They made the mortgage process as painless as possible. Made a dream come true for me.
Reviews for Austin Smith
Erin O
June 6, 2020
I really enjoyed working with Austin! He is very friendly, but professional and helpful whenever I had questions. The online portal is easy to use for submitting and signing documents.
Reviews for Austin Smith
Hannah V
June 5, 2020
Austin is easy to work with and great with answering questions.
Reviews for Austin Smith
Wesley R
June 4, 2020
Quick, easy, insightful, and prompt service. I would recommend my family contact Austin when they could utilize his services.
Reviews for Austin Smith
Biak L
June 2, 2020
Loan program availability even with low credit score.
Reviews for Austin Smith
Kimberly M
June 2, 2020
Austin and his team were great to work. Didnt seem to mind my constant questions..Always helpful. Made the mortgage process fairly painless
Reviews for Austin Smith
Michael T
May 30, 2020
We appreciated the ease of contact and your working hand in hand with Eli to tailor the mortgage to our situation, helping us know what impacted the loan and what didn’t (which let us make the changes we want to the house from the get go). We had an AMAZING first house loan experience in that all the extra costs people told us about beforehand were either covered on Eli’s end by crafting our offer or on Austin’s end by keeping those down. Thanks!!
Reviews for Austin Smith
Menefta T
May 29, 2020
You guys work fast and secuerly. Quick response.
Reviews for Austin Smith
Lindsey W
May 26, 2020
Austin was quick with email responses to our many questions and was pleasant and knowledgeable when we met in person.
Reviews for Austin Smith
Danielle F
May 20, 2020
Austin and his team were incredibly responsive to my needs and super friendly and helpful throughout the entire home-buying experience. Highly recommend!
Reviews for Austin Smith
Joely S
May 18, 2020
Flexible, really good communication. The process was fast and painless.
Reviews for Austin Smith
Lawrence H
May 18, 2020
Communication was great!
Reviews for Austin Smith
Stephanie H
May 17, 2020
Excellent customer service and communication. Also very quick and efficient process.
Reviews for Austin Smith
Eric B
May 17, 2020
Easy to work with! Took no time at all to get all the paperwork done. Good communication!
Reviews for Austin Smith
Marilyn W
May 17, 2020
Austin and his team were responsive and got the job done!
Reviews for Austin Smith
Jamie D
May 17, 2020
Austin and his team (especially Hannah) we’re very professional. They worked quickly and kept me up to date the entire time. All of my questions were answered quickly, they explained the process in simple terms, and worked diligently to get me the best rate! Austin went above and beyond to take the time to calculate what would be the ideal mortgage for me. From a personal perspective, they gave me and my children something that we’ve worked really hard to get. I am so grateful for all of their help and caring. Thank you guys!
Reviews for Austin Smith
Jamie D
May 14, 2020
Austin and his team were very professional, worked quickly on my app, kept me updated, and helped me tremendously.
Reviews for Austin Smith
Mary F
May 12, 2020
I put everything in the first paragraph I wrote. Austin and Fairway have been excellent to work with. Their understanding and helpfulness go beyond excellent. Thank you for everything
Reviews for Austin Smith
Quenton F
May 12, 2020
Austin was great in always keeping us involved and making the whole process as simple as it could be.
Reviews for Austin Smith
Riley N
May 2, 2020
You guys were on the ball, very awesome people and very positive it was a good Experience
Reviews for Austin Smith
Lisa F
April 27, 2020
The team at Fairways made the process easy and stress free during this challenging time of Covid 19. Communication A+ Customer Service A+ Professionalism A+ and the App is great. I would recommend this team to my blind grand mother, thats the level of trust i have in them. From pre approval to closing i had one main contact named Matt Graham he gets the MVP award, i felt as if i was taking out a million dollar mortgage from the level of service provided.
Reviews for Austin Smith
Matthew H
April 24, 2020
You guys had great communication. Answered every question we had and made the process smooth.
Reviews for Austin Smith
Matthew R
April 21, 2020
It was easy to get questions answered. I always felt informed.
Reviews for Austin Smith
David D
April 20, 2020
The personal connection as well as very clear instructions along the way. Frequent communication was very helpful. Austin and his team were with us every step of the way.
Reviews for Austin Smith
Kristin D
April 18, 2020
We are so thankful to have Austin there guiding us through the entire loan process. He always took time to answer any questions we had. His hard work made it possible to move up our closing date. Austin went above and beyond for us. Thanks!
Reviews for Austin Smith
Nancy H
April 18, 2020
Friendly efficient staff. Kept me updated. No complaints. Thank you.
Reviews for Austin Smith
Jarred P
April 14, 2020
I was kept informed about the process and everything was made simple to accomplish. Also, I felt I could contact Austin or someone on his team and get a quick response.
Reviews for Austin Smith
William G
April 14, 2020
La comunicación a diario de como va el proceso, de parte de todos los involucrados.
Reviews for Austin Smith
Joshua K
April 11, 2020
Austin was extremely courteous and professional yet casual everytime we spoke. As a first time home buyer, I had alot of questions and concerns. He answered every single question I had, and made sure I understood everything throughout every step of the process. I haven't stopped recommending Fairway to everyone I can. Thank you again for helping make my dream a reality! - Joshua K.
Reviews for Austin Smith
Clara R
April 7, 2020
The professionalism, very prompt, and always putting the client first and always there when you need any kind of help. Jessica did an excellent job and I wouldn’t have gotten through this without her. She’s one of kind and I greatly appreciated her dedication and hard work that she put in. Jessica thanks for a job well done!!!
Reviews for Austin Smith
Matthew M
April 4, 2020
The process was expedient. Austin did a great job!
Reviews for Austin Smith
Lauren W
April 3, 2020
We received updates during each step of the loan process and also some helpful tips. Our loan was process in a timely manner and closing went well
Reviews for Austin Smith
Trista R
April 2, 2020
Austin was able to explain the process very well. He was personable and welcomed all of my questions, very helpful!!
Reviews for Austin Smith
Joshua H
March 31, 2020
Fairway made our home buying process so easy! I would definitely use them again and recommend them to anyone buying a house!
Reviews for Austin Smith
Andrew R
March 30, 2020
Austin and his team were great! Communication was fantastic which gave us peace of mind throughout the entire process. Thanks again Austin and Hannah!
Reviews for Austin Smith
Anisha T
March 27, 2020
Reviews for Austin Smith
Ryan L
March 21, 2020
The entire team at Fairway worked hard to help us through the process. They were very professional, but also very approachable. They answered all of our questions along the way. Great team!
Reviews for Austin Smith
Lindsay W
March 19, 2020
Austin and his team were always available for questions and assistance. They looked out for my best interest every step of the process and made sure I was getting the services I needed in a timely manner. For a process that could easily be stressful, Austin and his team made it seamless and stress free. Thank you all!
Reviews for Austin Smith
Tiffany L
March 18, 2020
Austin was always very calming and whenever I felt like things might get rough - he had a "it's gonna work out" mentality that really helped me get through my first home buying experience.
Reviews for Austin Smith
Koren D
March 17, 2020
I appreciate how great they all were. The communication and friendliness of everyone was the best. If I did not understand something , they explained it in a way I could understand.
Reviews for Austin Smith
Linda B
March 17, 2020
Ease of working with you and nice people to work with.
Reviews for Austin Smith
delaplanekoren
March 17, 2020
Austin and his team were fast with getting me approved. They kept things in track to close on time. There communication was fantastic. They were freindly and explained everything in a way i could understand.
Reviews for Austin Smith
Emily S
March 15, 2020
The whole team always kept me up to date with what was happening. As a first time home buyer, that was so helpful!
Reviews for Austin Smith
Catherine S
March 8, 2020
iam So happy with the services I received from fairway and staff thank you for helping make my dream come true ! God bless
Reviews for Austin Smith
Josiah G
March 5, 2020
Austin was very helpful and a great communicator!
Reviews for Austin Smith
Samuel E
March 5, 2020
The level of communication made us comfortable throughout the process.
Reviews for Austin Smith
Randy F
February 24, 2020
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Reviews for Austin Smith
Amanda S
February 21, 2020
Austin was always available to answer my questions and explain options to me!
Reviews for Austin Smith
Heather E
February 10, 2020
Austin was very punctual in any and all questions I had.
Reviews for Austin Smith
Travis S
December 28, 2019
Very easy and fast to work with!!
Reviews for Austin Smith
Rodolfo R
December 19, 2019
U guys have a great team !! It looks like u guys been doing this for long time !! U guys do werever s in ur power to get the job done and all ur team is very nice !! And very social! Thank guys !!
Reviews for Austin Smith
Carlos A
December 17, 2019
He guided us quickly with good communication
Reviews for Austin Smith
Alberto A
December 17, 2019
He guided us quickly with good communication
Reviews for Austin Smith
Ademola K
November 30, 2019
the total confidence and promptness in your dealings is second to non. Matthew is a great asset for the live he showed during this transaction.
Reviews for Austin Smith
Olubunmi K
November 30, 2019
My experience was fantastic because all the protocols was properly observed and without wasting much time the loan was given to us.
Reviews for Austin Smith
Janet K
November 19, 2019
Ir went real smooth
Reviews for Austin Smith
Craig M
November 19, 2019
Excellent service! Easy refi!
Reviews for Austin Smith
amymount123
November 19, 2019
We bought a house in April and did a refi in November! Both were super easy with no hassles! We would certainly use them again in the near future!!!!!
Reviews for Austin Smith
Candido L
November 18, 2019
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Reviews for Austin Smith
Benjamin O
November 8, 2019
Austin and his team are fantastic to work with through the entire process. The communication, attention to detail, and overall customer service are exceptional. Austin was great about explaining each step of the process and was available and responsive. I look forward to working with Austin and his team of professionals in the future!
Reviews for Austin Smith
Andrew B
November 5, 2019
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Reviews for Austin Smith
Rachel S
November 4, 2019
Austin, Hannah, Kim, and the rest of the team were all very responsive and helpful. They answered all my questions thoroughly and made sure I got to close on time!
Reviews for Austin Smith
Blake A
November 1, 2019
Great job
Reviews for Austin Smith
Ivan W
October 28, 2019
Austin has worked so hard for families all over who never experienced buying a home. Me and my husband was so clueless and needed guidance. Austin was there all the way. My family is so proud of me and my husband. And because of Austin's dedication to get us in a home we love, I will forever remember him. God bless you Austin. Keep up the excellent work. There are a lot of families lives you will touch. Take care!!!
Reviews for Austin Smith
Jill F
October 28, 2019
I was frustrated with not knowing the numbers ahead of time. I was struggling to make sense of it all.
Reviews for Austin Smith
Charles H
October 25, 2019
Being able to use the app and submit everything paperless was great. Austin and his team did a great job and got us to closing on time.
Reviews for Austin Smith
Mary F
October 23, 2019
Everyone was very helpful and kept me informed all the way
Reviews for Austin Smith
Matthew S
October 20, 2019
Quality work all around.
Reviews for Austin Smith
Gregory S
October 16, 2019
Austin and his team were very punctual and informative throughout the entire process. I was very impressed at how easy it was to upload all the documentation and required information to complete the home buying process. Personally connected mixed with professionalism would be a way to describe the Fairway team. They ran a few different reports just for me, to ensure I walked away with the best possible mortgage rate and payments that suites my financial situation. Overall very pleased!
Reviews for Austin Smith
Alexis A
October 12, 2019
Great information
Reviews for Austin Smith
Michael G
October 5, 2019
Austin and team were quick to respond to my questions; Austin was very patient with me while we went through the process of closing on a home (more than once). Throughout the process Austin provided information and advice that went beyond the scope of applying for and obtaining a loan. I would highly recommend Austin and Fairway for their customer service and expertise, as well as the results they will help you achieve with the process of obtaining financial assistance.
Reviews for Austin Smith
Michael
October 5, 2019
Austin and team were quick to respond to my questions; Austin was very patient with me while we went through the process of closing on a home (more than once). Throughout the process Austin provided information and advice that went beyond the scope of applying for and obtaining a loan. I would highly recommend Austin and Fairway for their customer service and expertise, as well as the results they will help you achieve with the process of obtaining financial assistance for your home.
Reviews for Austin Smith
Myrenda E
October 3, 2019
Austin and Hannah are very easy to work with! They are always available for questions and easy to get in touch with. The web portal made providing documents user-friendly.
Reviews for Austin Smith
Jon P
September 23, 2019
Timely communication, good people to work with....I felt as though they were really trying to get the best information for my circumstance. Especially Jess who was very helpful through the whole process.
Reviews for Austin Smith
Carrie W
September 20, 2019
The open line of communication through all steps of the process was great! He answered all of our questions in a timely manner!
Reviews for Austin Smith
Brittney D
September 15, 2019
Took very good care of us answered all of my questions and literally held my hand through the whole experience
Reviews for Austin Smith
Ival L
September 5, 2019
Very helpful, honest, and always available!
Reviews for Austin Smith
Steven L
August 27, 2019
Friendly, knowledgeable, supportive team - made all the difference!
Reviews for Austin Smith
Ashlen M
August 19, 2019
Great communication and overall positive experience. Would recommend.
Reviews for Austin Smith
Rick C
August 19, 2019
I think some things should have been handled earlier in the proces which eventually caused a delay
Reviews for Austin Smith
Christi C
August 16, 2019
Love working with this team!
Reviews for Austin Smith
Jarrod
August 13, 2019
Very professional. Always responded quickly to any questions we had. Would definitely recommend!
Reviews for Austin Smith
Jonathan F
August 8, 2019
Reviews for Austin Smith
Laura F
August 8, 2019
Austin made us feel comfortable from the start. We moved from out of state, and needed to do almost all of it remotely. He and his team helped us and made us feel secure in the process. I would highly recommend him and his team!
Reviews for Austin Smith
Brian F
August 5, 2019
I highly recommend Austin Smith at fairway mortgage
Reviews for Austin Smith
Trey S
August 2, 2019
Austin had great communication and answered all of my questions in a timely and direct manner ensuring that the closing date was met with no hiccups along the way.
Reviews for Austin Smith
Camille S
August 1, 2019
They all worked hard to help me close on time!!!!!! Appreciate all of the hard work and assistance!
Reviews for Austin Smith
Desiree C
August 1, 2019
Very professional and made everything easy and enjoyable I highly recommend him and his staff. Pleasant experience at its finest, thanks again Austin!
Reviews for Austin Smith
David P
August 1, 2019
n/a
Reviews for Austin Smith
Jeremiah D
August 1, 2019
Trust!
Reviews for Austin Smith
Michelle K
July 23, 2019
Jess was incredible to work with. She kept everything moving behind the scenes, took extra time when I needed something explained and went above and beyond to make sure my home appraisal was handled properly. Austin and his team have always been knowledgable, helpful and easy to work with.
Reviews for Austin Smith
Todd W
July 23, 2019
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Reviews for Austin Smith
Stephanie H
July 23, 2019
Excellent and professional communication. Austin was great about informing us of interest rates and options to help us save money. We wouldn't go to anyone else!
Reviews for Austin Smith
Lawrence H
July 23, 2019
Overall experience was fast, easy, and friendly. I would recommend Austin Smith and Fairway Mortgage to anyone looking to purchase a new and/or existing home as well as refinancing.
Reviews for Austin Smith
Bret H
July 23, 2019
Austin and the Fairway team are great! They set a closing date and closed exactly on the day planned! This was our first home purchase and they made the whole process overall easy and got us a great interest rate! Thank for helping me and my family make our dreams a reality!
Reviews for Austin Smith
Anthony C
July 23, 2019
Yes, At times , I didn’t feel that the service I was getting was personal enough. Having to do everything via email mail. We communicated so little, that, when I did , it was so long between conversations, with you, the answers wasn’t to my satisfaction
Reviews for Austin Smith
Charlene M
July 21, 2019
Austin was there for us from the start till the end and it was a long road. Austin would always answer our questions no matter how goofy they were. Just a all around great experience. Thanks Austin
Reviews for Austin Smith
Dawn S
July 18, 2019
Helpfulness of team members. Ease of closing at our home.
Reviews for Austin Smith
Jeffrey S
July 18, 2019
Great experience working with Austin and his team again!!!
Reviews for Austin Smith
Kevin N
July 12, 2019
Just easy to work with all the way around.
Reviews for Austin Smith
Michael J
June 17, 2019
Very friendly and knowledgeable. I feel that I received the best information possible and was placed on the best path possible for a home mortgage.
Reviews for Austin Smith
Andrew P
June 13, 2019
Austin was great to work with. He was very personable and was quick to answer all of our questions. He made the mortgage process a breeze. I would be quick to recommend him to any of our friends or family looking to purchase a property.
Reviews for Austin Smith
Kira C
June 8, 2019
The easy communication and different ways for us to contact you made things very easy and less stressful!
Reviews for Austin Smith
Megan M
June 8, 2019
Austin did everything he could to get me into my house! As a first time home buyer I had a lot of questions and he was more than willing to answer them and explain them clearly. He was very patient and very kind! Easy to work with and very personable. He got us a great loan and I am more than pleased!
Reviews for Austin Smith
Warner S
June 6, 2019
Austin kept solid communication throughout. He answered every question I had (even the weird ones) without any hesitation. Even when things got delayed because of an issue on our end, Austin and his team bent over backwards to make sure we were able to close when we needed to.
Reviews for Austin Smith
Aerial R
June 2, 2019
Willingness to listen. Help and guide us through the process
Reviews for Austin Smith
Tanner G
June 2, 2019
As a first time home owner it was all new to us and Austin and his Team made it extremely easy and straight forward. It took all the stresses out of home buying and it was easier than I thought it was going to be which is a good thing I imagine! Thanks Again!
Reviews for Austin Smith
Noreen S
May 31, 2019
Super easy and laid back communication, quick responses and they took care of most of the paperwork
Reviews for Austin Smith
Donna
May 30, 2019
Best experience I’ve ever had with a mortgage company. This entire staff is nothing but kind and helpful! Do yourself a favor and call them. They are amazing people and full of customer service.
Reviews for Austin Smith
Katherine L
May 30, 2019
Austin and his team made this process so much easier than I thought. The team is professional, but also, you can tell that they truly do care about you, not just as a customer, but also like a friend. I was always kept up to date during my loan approval process. Austin took the time to call me with new information and explaining what was going on. He answered all of my questions with a quick response. I highly recommend Austin and his team and will get back with them if I need help with loans.
Reviews for Austin Smith
Katie T
May 30, 2019
Austin and his team made this process so much easier than I thought. The team is professional, but also, you can tell that they truly do care about you, not just as a customer, but also like a friend. I was always kept up to date during my loan approval process. Austin took the time to call me with new information and explaining what was going on. He answered all of my questions with a quick response. I highly recommend Austin and his team and will get back with them if I need help with loans.
Reviews for Austin Smith
Gary C
May 22, 2019
Austin was always willing to answer any questions I had and I was upfront and honest about the whole process
Reviews for Austin Smith
Chaise
May 20, 2019
Austin and his team did an excellent job of handling my home buying process. Any questions I had, or any opportunity I needed to reach out was promptly answered and heard. I recommend this team and Austin to anyone trying to make their home buying experience as easy as possible.
Reviews for Austin Smith
Heath P
May 17, 2019
He is always available to answer questions throughout the entire process, and keeps you update on the progress without you even asking. Best experience I’ve had with a mortgage so far.
Reviews for Austin Smith
Randy F
May 6, 2019
Working with Fairway was a very smooth process.
Reviews for Austin Smith
Matthew W
May 3, 2019
Austin was very thorough with all options available to us for our mortgage. He explained everything clearly and was forthcoming with all the details that we needed to know. The online tools provided made the paperwork process very simple for us. We were updated throughout the mortgage process, which kept us at ease through the closing period. Thank you for all your help.
Reviews for Austin Smith
Donna H
May 1, 2019
From the start Austin and Jessica were professional, helpful, and very attentive to my needs. The customer service with this group go's above and beyond some of the best service I have every received. I will highly recommend this team to anyone looking for a mortgage.
Reviews for Austin Smith
Craig M
April 22, 2019
Fantastic service!!! Wonderful experience!!
Reviews for Austin Smith
Robert B
April 22, 2019
Friendly and informally service.
Reviews for Austin Smith
Cody W
April 22, 2019
The whole team worked well together and in a timely and efficient manner. Communication channels were always kept open and they worked hard to make sure I was well taken care of.
Reviews for Austin Smith
Tonni T
April 15, 2019
Everyone was extremely helpful and informative. They answered questions before I could even think to ask them.
Reviews for Austin Smith
Taylor K
April 15, 2019
Austin was very knowledgable and was able to guide a first time home buyer like myself through the entire process with ease! Thanks again!
Reviews for Austin Smith
Rachel P
April 11, 2019
Austin is my favorite lender!! He gets the job done! I have worked with him on my real estate deals for clients and also for my own house and he’s quite simply put, awesome !
Reviews for Austin Smith
Kayla S
April 11, 2019
Austin kept us up to date throughout the entire process and made sure we understood everything we were signing and that we were comfortable with every step as well. He was always just a text away when we had a question and very prompt with his replies. He was honest and direct and we just felt at ease with him on our side.
Reviews for Austin Smith
Katrina D
April 9, 2019
Mostly clear communication. Some lack of communication between staff members. Overall great experience
Reviews for Austin Smith
Charles H
April 7, 2019
Everything was worry free with great communication. Had no issues meeting the schedule on a fast closing
Reviews for Austin Smith
Hammed L
April 6, 2019
From the application, electronic documents, and closing was great
Reviews for Austin Smith
Matthew J
April 2, 2019
Very quick to respond, staff that went above and beyond. Extremely knowledgeable team.
Reviews for Austin Smith
Sarah S
March 18, 2019
He took extra time to meet with us several times to discuss numbers and all of our options. It was a seamless experience from start to finish. Highly recommend!
Reviews for Austin Smith
Cheryl R
March 18, 2019
Austin and his team wer AMAZING in ensuring that our communications were smooth and flawless--given that I live in California! He is a consummate professional and made sure that Gary and I felt as little stress as possible during the entire loan application and approval process. I must also give his team members Jess and Kim a shout out as well! They both were kind, genuine and I always knew they had our backs! And, that is why I love me some Hoosiers!!!
Reviews for Austin Smith
Taylor S
March 13, 2019
Anytime i had a question or concern he’d clear it up for me .
Reviews for Austin Smith
Mathew W
March 4, 2019
The quick responses and convenience of digitally signing and returning documents through email.
Reviews for Austin Smith
Maggie M
February 27, 2019
Very responsive, very timely, very organized and awesome to work with! Super friendly and helpful with some things I was confused about. Thank you for your help with buying my first home!
Reviews for Austin Smith
Grace C
February 27, 2019
Very helpful and knowledgeable with helping me with my mortgage! Made the whole process easy and enjoyable.
Reviews for Austin Smith
Dale M
February 24, 2019
Customer service was excellent. Whenever I had a question someone was available to give me an answer.
Reviews for Austin Smith
Brayden C
February 23, 2019
Austin and his team were very quick to respond to e-mails, phone calls, and even text messages. Theg were very friendly and easy to talk to. Austin made the whole process very easy to understand for first time homebuyers like ourselves.
Reviews for Austin Smith
Diana J
February 20, 2019
The over-all process is a smooth one with Fairway and their closing paperwork is minimal compared to other lenders. Austin went out of his way to answer my many questions, patient each time and I appreciate his efforts in making sure my closing stayed on time and even saved me money! I do feel like communication could be better, as there were a few misunderstandings on their part, because certain things were not communicated more clearly. Over-all I would use Fairway again and recommend Austin
Reviews for Austin Smith
Lonnie M
February 11, 2019
What a great way to purchase a house, super easy to deal with. Austin was always accessible any time I had a question. He was very transparent through the entire process.
Reviews for Austin Smith
Tammy M
January 30, 2019
He was very quick to answer any questions we had and made whole process easy.
Reviews for Austin Smith
Joseph P
January 19, 2019
Made it very easy to close a mortgage for new home
Reviews for Austin Smith
Jon F
January 15, 2019
Austin and his staff were always there to answer any questions I had or help with any of my concerns. They made whole process easy and understandable.
Reviews for Austin Smith
jfennig613
January 15, 2019
Austin and his staff were always there to answer any questions I had or help with any of my concerns. They made whole process easy and understandable.
Reviews for Austin Smith
Laura M
January 8, 2019
Austin and his team were great! Will definitely refer to friends and family!
Reviews for Austin Smith
Nichole H
January 6, 2019
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Reviews for Austin Smith
Robert S
December 31, 2018
You help me when I needed someone with the ability to get things done in a very short time and you made it happen, and you responded to my calls and E-Mails every day. thanks for a great experience. Thanks R.S.
Reviews for Austin Smith
Velinda K
December 29, 2018
Austin was very knowledgeable and always available when we needed to talk during the home buying process! He made it a lot easier than anticipated!
Reviews for Austin Smith
Tamara S
December 28, 2018
Austin was always very quick to respond to my questions and tried to find the best loan/payment options for me.
Reviews for Austin Smith
Jason K
December 21, 2018
Austin's team was responsive. This was our first home and I asked many tedious industry questions to obtain needed clarification during the home buying process. Austin was responsive and took the time to explain esoteric language.
Reviews for Austin Smith
Jerome E
December 21, 2018
Great job getting credit score fixed and getting a great interest rate. Thanks
Reviews for Austin Smith
Jeffrey S
December 20, 2018
Really worked with us and gave the best mortgage advice possible
Reviews for Austin Smith
Jesslyn S
December 19, 2018
Austin and his team were so quick to answer all my questions and keep us informed through the whole process!
Reviews for Austin Smith
Dawn S
December 18, 2018
Exceptional service team!
Reviews for Austin Smith
Douglas R
December 16, 2018
I was in the process of selling and buying a house, Austin and his team were able to secure my closing on the same day as the one I was selling! Not to mention the professionalism they possess which aloud me to be stress free through the entire process! People say buying a house is extremely difficult, Austin and his team made it very easy. Nice job guys!!!!
Reviews for Austin Smith
Kevin N
December 13, 2018
Very smooth and everyone was a pleasure to work with regarding my home purchase. Thanks all! Kevin Newbold
Reviews for Austin Smith
Lloyd S
December 6, 2018
Austin was great to work with, gave us several options during our mortgage process to ensure our money was being spent wisely.
Reviews for Austin Smith
zuser201604250920395
November 20, 2018
Austin was great at keeping us updated, made this a stress free experience. Excellent communication and professional! Would definitely recommend. His team was also very efficient and great to work with. We loved how they kept us posted throughout the entire process. Their team also made it very easy to contact with any questions or concerns we may have had. We had a great experience and would absolutely use them in the future!
Reviews for Austin Smith
Stephanie H
November 18, 2018
Excellent communication, customer service, & professionalism. Great, stress free experience.
Reviews for Austin Smith
Lawrence H
November 15, 2018
Ease of process and communication throughout the process was great!
Reviews for Austin Smith
Wesley B
November 11, 2018
After hearing horror stories from friends and family about their lender and home buying experience, I thought “Great, what did I get myself into?”. Luckily this wasn’t the case with Austin and his team, he knew upfront that my situation was unique but was able to make it work. He was also there to answer any question I had or to run some estimated numbers on certain houses we liked(sometimes even after hours). His team was great too, they were efficient and we were able to close on time.
Reviews for Austin Smith
Allen R
November 10, 2018
Austin was on top of things, quick with a response and was able to get us to close early. I would definitely recommend!
Reviews for Austin Smith
Danielle R
November 10, 2018
Austin was quick to respond with any questions and always kept us updated with where we were at in the process.
Reviews for Austin Smith
Danielle R
November 10, 2018
Austin was quick to respond with any questions and always kept us updated with where we were at in the process. It was a very smooth closing. I would definitely recommend Austin.
Reviews for Austin Smith
Matthew S
November 2, 2018
I had an excellent experience with Austin and Fairway. He took the time to help me understand which terms and interest rates made sense for my home purchase. I would definitely use him again when purchasing another home.
Reviews for Austin Smith
Jess L
October 30, 2018
Was awesome
Reviews for Austin Smith
Brittney M
October 29, 2018
Austin is always available when we had questions or didn’t understand something. He was efficient in time and organization... smoothest closing I’ve experienced. Thanks Austin!
Reviews for Austin Smith
Herbert C
October 25, 2018
Everything happened just as he said it would. No surprises. Austin even turned me onto a network partner and saved me almost 50% off on homeowners!
Reviews for Austin Smith
Meghan M
October 24, 2018
The customer service and teamwork approach was great- willing to answer any questions, prompt responses, and very knowledgeable. Also, Austin working to get the best type of loan/programs for my situation. Appreciate all the hard work!! Thank you!
Reviews for Austin Smith
Randy S
October 22, 2018
Great communication, friendly and great staff of people!!
Reviews for Austin Smith
Karie H
October 22, 2018
Very thankful for your patience with someone who knows nothing about the mortgage process. I really felt the staff was very kind and it was great that Austin would always take the time to answer my questions during the process which was fabulously helpful! I also so appreciated the closing gift!!! So kind!!!
Reviews for Austin Smith
Gabrielle C
October 19, 2018
Personalized service and lots of individualized attention. Had all my questions answered and they made it easy to go through the process.
Reviews for Austin Smith
Justin D
October 19, 2018
Great service from start to finish. Austin and his team walked us through each phase of the process. We highly recommend, Fairway, Austin and his team!
Reviews for Austin Smith
Hillary R
October 19, 2018
Austin was very transparent throughout the entire process. We received a few different quotes from lenders and it was an easy choice to go with Austin.
Reviews for Austin Smith
Gretchen D
October 17, 2018
Austin was very professional and always quick to respond to any questions we had. We highly recommend Austin and his team!
Reviews for Austin Smith
Anna L
October 16, 2018
One of the representatives told me to bring a cashiers check to the closing. This was incorrect information. I was supposed to wire the money for closing. Due to the incorrect information, I had to take additional time off work to set up the wire with my bank the day of closing. It was very stressful.
Reviews for Austin Smith
Michael M
October 1, 2018
Everything went very smooth and we had no mishaps along the way. You kept us posted with everything and helped a lot everyday. Answered any questions we had
Reviews for Austin Smith
Ashley M
September 27, 2018
Austin and his team were awesome! They were up front with us about everything and never steered us in the wrong direction. They walked us all the way through to closing and made it so easy for us as we were first time home buyers and had no clue what to expect.
Reviews for Austin Smith
Christopher B
September 22, 2018
The entire process was smooth. Austin was very quick to respond to questions and kept us in the loop the whole way through. He was very easy to get along with and explained everything with perfect detail.
Reviews for Austin Smith
Bryan B
September 18, 2018
My experience was awesome from the moment I started the preapproval process. The team was prompt and courteous with all communication. I highly recommend Austin and his team.
Reviews for Austin Smith
Brody C
September 15, 2018
Very pleased everything went smoothly
Reviews for Austin Smith
Connor H
September 13, 2018
I felt I had a good experience going through the process with Fairway. There were a couple of times where maybe the directions for what I needed to send or how to login the portal and sign things could have been more clear. Other than that, good experience.
Reviews for Austin Smith
Jonathan S
September 4, 2018
The different loan options and ways of saving upfront costs. Communication and just the overall helpful attitude.
Reviews for Austin Smith
Cassandra A
August 31, 2018
Austin was great! Helped us get approved in less than 24hrs, so we could put in an offer in on our dream home!! Was great working with him and his team, all so kind and helpful. Will definitely refer everyone I know!
Reviews for Austin Smith
Sharrilyn S
August 29, 2018
Very responsive. Kept us informed at every step. Handled a special circumstance very professionally.
Reviews for Austin Smith
Crystal S
August 28, 2018
Austin was amazing to work with. He was always very friendly when we spoke. Anytime I had a question he was always quick to respond and thorough in his explanation. It was a pleasure to work with him.
Reviews for Austin Smith
Michael W
August 23, 2018
Thanks
Reviews for Austin Smith
Karafa C
August 22, 2018
From the first time I spoke with Austin, I knew I was dealing with a professional who will keep his words and not waste my time. Austin has been outstanding from start to the last day of closing of my new house. Austin and his team went above and beyond and really surpassed my expectation. They got my loan on the right path for approval and kept me updated daily until we close. This was the 3rd time I bought a house and this has been the easiest and the best with less stress. Thank you Austin!!
Reviews for Austin Smith
James L
August 14, 2018
Austin made the process smooth and easy!
Reviews for Austin Smith
Janice M
August 14, 2018
Austin was recommended by a friend and I will definitely recommend him to my friends and family. From the moment I first spoke to him I felt at ease. He was so helpful and answered every question I had. He guided me every step of the way. He was very knowledgeable and quick to get back with me. Thank you so very much Austin for all of your help in securing my loan for my new home.
Reviews for Austin Smith
Janice M
August 14, 2018
Austin was recommended by a friend and I will definitely recommend him to my friends and family. From the moment I first spoke to him I felt at ease. He was so helpful and answered every question I had. He guided me every step of the way. He was very knowledgeable and quick to get back with me. Thank you so very much Austin for all of your help in securing my loan for my new home.
Reviews for Austin Smith
Susan K
August 11, 2018
Austin and his whole team went way above and beyond to get the job done. I couldn't have asked for nicer people to help me with my mortgage. I would definitely suggest them to all my friends and family. A++ job! Susie Kidwell
Reviews for Austin Smith
Randall W
August 8, 2018
Austin and his team made everything so easy. They walked me through each step. In the end I’m glad I chose Fairway to buy my first house.
Reviews for Austin Smith
Mark B
August 7, 2018
When unexpected family health issues arose causing us to delay closing for a period Austin kept in touch and assisted where he could through every step.
Reviews for Austin Smith
Timothy K
August 7, 2018
My experience with Austin was the best overall experience! My wife and I felt cared for, not just with the things needed to be done. I felt like he had our best interests always in mind and I loved that. He is a great man!
Reviews for Austin Smith
Tristan H
August 5, 2018
Austin Smith at Fairway Mortgage is one of the best in the business.
Reviews for Austin Smith
Charles W
July 31, 2018
Austin and his team made the whole process relatively simple. I really felt they had my interest in mind
Reviews for Austin Smith
Jessica J
July 22, 2018
I did not have a good expierence dealing with the loan officer. I felt she didn’t communicate clearly, was repetitive but never fully explained, and withheld information she should have discussed with me, the borrower. Austin was great, but we would go another direction in the future because of unnecessary the stress the couple weeks leading up to the closing.
Reviews for Austin Smith
David B
July 21, 2018
Austin did a good job of answering all my questions. He was readily accessible even with my crazy schedule. I am very confident in his ability and am looking forward to using him again. Thanks for a job well done! Sincerely, David Blessing
Reviews for Austin Smith
Steven R
July 7, 2018
Process was pretty painless. Lol
Reviews for Austin Smith
William J
July 6, 2018
Entire experience was great ! Austin was very knowledgeable and accommodating. If I ever had a question he was always there to answer it.
Reviews for Austin Smith
James O
July 2, 2018
Really happy I worked with Austin for this mortgage. My initial inquiry was to Rocket Mortgage, my realtor suggested I give Austin a call and I couldn’t be happier with his service!
Reviews for Austin Smith
Brianne W
June 24, 2018
Quick to reply when we had questions. Friendly staff. Easy to work with.
Reviews for Austin Smith
Pamela B
June 23, 2018
Austin took the time to explain things to us. As first time home buyers, we were very wary of the whole home buying experience. Austin simplified it, made sure we understood and made sure we were comfortable.
Reviews for Austin Smith
Brenda B
June 23, 2018
Austin and his team were very knowledgeable and patiently answered lots of my questions. They went out of their way to insure that our closing was on time. Austin and his staff were very nice.
Reviews for Austin Smith
Matthew H
June 23, 2018
Having been 20 years since we purchased a home, processes have definetly changed. Austin and his team were extremely helpful and provided me with the comfort in knowing all my questions and concerns were getting taken care of. Excellent communication and top notch customer service. Will definitely recommend Austin and his team to friends and family.
Reviews for Austin Smith
David T
June 20, 2018
For first time home buyers, Austin made it simple and easy for us to get everything we needed.
Reviews for Austin Smith
Amarjeet S
June 20, 2018
Like his way of explaining everything ..
Reviews for Austin Smith
Jessica S
June 15, 2018
Austin and his team were great! They were with me every step of the way, answering any question i had, and helping me get everything i needed to have a successful close. I would recommend Austin to anyone who is looking to experience quality service and buy a home.
Reviews for Austin Smith
Jarred J
June 13, 2018
Austin was great and got us a good rate. His loan staff was very responsive and clear in their directions. We had a great experience with this mortgage and application.
Reviews for Austin Smith
Christopher S
May 16, 2018
Austin and his team had excellent communication with us during our mortgage loan process. They were readily accessible to answer questions all the time, explained everything well, and made our loan process quick and easy! We highly recommend them!
Reviews for Austin Smith
Terry D
May 4, 2018
👍
Reviews for Austin Smith
Anne S
April 1, 2018
Austin, and his team, were so helpful. They were there to answer all of our questions, and made this process as easy as possible. They treated us with respect, and fought for everything we wanted. I wouldn’t recommend anyone else.
Reviews for Austin Smith
IconGroupRealtors
November 25, 2013
Austin is a great mortgage professional. When we bought our house in 2012 he provided several options for mortgage programs and guided us as to how each would affect us short and long term.
